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Posted · S5 R2 doesn't generate Digital Factory code

I'm hoping someone can help me. I've been trying to connect my printer to Digital Factory. It's already connected to the network via Ethernet, and I've also installed the latest update for the S5 R2 model. I've also restarted the printer, but the PIN will not show. By scanning the code, I get into the Ultimaker Website

WhatsApp Image 2025-01-30 at 11.23.49.jpeg

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    Posted · S5 R2 doesn't generate Digital Factory code

    this is always a network issue.
    either your printer cant connect to your local lan network, or your network is blocking its connections to the digital factory servers.
    Guide here: https://support.ultimaker.com/s/article/1667337958118

    If you have further issues, please contact UltiMaker support directly for help with this issue.
    https://support.ultimaker.com/s/contactsupport

    Unfortunately, UltiMaker does not provide direct support via the community forum.

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