Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  

Print head too high from print bed

Recommended Posts

I have open a ticket but unable to submit a photo to explain it. Hope someone here can help out, thanks.

My ticket:


After receiving the Ultimaker 2, during the initial print head levelling process, this issue happened. The print head is too high above the print bed. Please advise what should I do.

UM2UM2t1UM2P2 17A1402UM2P2 17A1403speedRobotCap 00RobotCap 01RobotCap 02



Share this post

Link to post
Share on other sites

That's bad news. You might have to return it. Did you try it several times? You can just turn off power and try again.

I think the bed moved the wrong direction - after the rear point, the bed moves down, the head moves to the front left, then the bed moves back up. I think maybe it skipped that step or moved the wrong direction. Posting a video would help.

If this does this repeatedly open a ticket at:



Share this post

Link to post
Share on other sites

Hi, thanks for your advice. I guess I misunderstand the manual. It says "Rotate the button until the nozzle is a millimetre away from the buildplate" and I take it as the screw under the buildplate which was in fact referring to the UM2 Rotating button." So now problem solve, thank you.


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • Ultimaker Cura | a new interface
      We're not only trying to always make Ultimaker Cura better with the usual new features and improvements we build, but we're also trying to make it more pleasant to operate. The interface was the focus for the upcoming release, from which we would already like to present you the first glance. 
        • Like
      • 130 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!