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Print head too high from print bed

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Posted · Print head too high from print bed

I have open a ticket but unable to submit a photo to explain it. Hope someone here can help out, thanks.

My ticket:

Hi,

After receiving the Ultimaker 2, during the initial print head levelling process, this issue happened. The print head is too high above the print bed. Please advise what should I do.

UM2UM2t1UM2P2 17A1402UM2P2 17A1403speedRobotCap 00RobotCap 01RobotCap 02

 

 

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Posted · Print head too high from print bed

That's bad news. You might have to return it. Did you try it several times? You can just turn off power and try again.

I think the bed moved the wrong direction - after the rear point, the bed moves down, the head moves to the front left, then the bed moves back up. I think maybe it skipped that step or moved the wrong direction. Posting a video would help.

If this does this repeatedly open a ticket at:

http://support.ultimaker.com

 

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Posted · Print head too high from print bed

Hi, thanks for your advice. I guess I misunderstand the manual. It says "Rotate the button until the nozzle is a millimetre away from the buildplate" and I take it as the screw under the buildplate which was in fact referring to the UM2 Rotating button." So now problem solve, thank you.

 

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