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printedman

Print head too high from print bed

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That's bad news. You might have to return it. Did you try it several times? You can just turn off power and try again.

I think the bed moved the wrong direction - after the rear point, the bed moves down, the head moves to the front left, then the bed moves back up. I think maybe it skipped that step or moved the wrong direction. Posting a video would help.

If this does this repeatedly open a ticket at:

http://support.ultimaker.com

 

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