Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
metalcrowe

2 months for fillament and dual extrusion

Recommended Posts

Hello,

I wait now 2 months yes! TWO months on my dual extruder as well as 3 rolls filament. I feel that someone is taking the piss out of me. Really? 2 months for an overpriced roll of filament? If you don't have the goods on stock then write it in your shop and do not rip-off your customers.

Order at Ultimaker is a stressful ordeal.

Share this post


Link to post
Share on other sites

Morning ! :-)

It does sound like your getting a bit of a bad deal there !

The only way I can help you from the outside is bring this message to the attention of Sander (community manager) and he will start knocking heads and seeing whats happening.

Can I ask, when you contactes sales.. what did they say or what was their reason for this ?

Good luck and have a lovely day.

Ian :-)

 

Share this post


Link to post
Share on other sites

Hi MetalCrowe,

I am sorry for your stressful experience so far.

Could you send me your ordernumber so I can look what is going on and start knocking some heads? :)

My apologies for the delay, but lets focus on getting your order shipped asap so you can start working on the dual extrusion!

Thanks and I am looking forward hearing from you.

 

Share this post


Link to post
Share on other sites

Same here with two ABS rolls. Ordered (with the printer) on Jan 31rd and still no news. UM's shop lists ABS rolls as "backordered until end of April". April 2015 I assume ?

Maybe Ultimaker should take some of the products off their site if they're unable to actually supply them ?

I understand they'd rather focus on shipping out printers.

I got some rolls from Form Futura. If they're any good I'll probably stick with them.

Share this post


Link to post
Share on other sites

Okay I've enough. I want to cancel the filament.

If I can't cancel the filament only I want to cancel all of the rest and get the money back.

 

For some reason I seem to have missed your previous post, my apologies.

Sometime I have close to 100 notifications and I guess I missed this thread.

I will send you a PM on how to solve your trouble.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×

Important Information

Terms of Use Privacy Policy