Jump to content
Sign in to follow this  
metalcrowe

2 months for fillament and dual extrusion

Recommended Posts

Posted · 2 months for fillament and dual extrusion

Hello,

I wait now 2 months yes! TWO months on my dual extruder as well as 3 rolls filament. I feel that someone is taking the piss out of me. Really? 2 months for an overpriced roll of filament? If you don't have the goods on stock then write it in your shop and do not rip-off your customers.

Order at Ultimaker is a stressful ordeal.

Share this post


Link to post
Share on other sites
Posted · 2 months for fillament and dual extrusion

Morning ! :-)

It does sound like your getting a bit of a bad deal there !

The only way I can help you from the outside is bring this message to the attention of Sander (community manager) and he will start knocking heads and seeing whats happening.

Can I ask, when you contactes sales.. what did they say or what was their reason for this ?

Good luck and have a lovely day.

Ian :-)

 

Share this post


Link to post
Share on other sites
Posted · 2 months for fillament and dual extrusion

Hi MetalCrowe,

I am sorry for your stressful experience so far.

Could you send me your ordernumber so I can look what is going on and start knocking some heads? :)

My apologies for the delay, but lets focus on getting your order shipped asap so you can start working on the dual extrusion!

Thanks and I am looking forward hearing from you.

 

Share this post


Link to post
Share on other sites
Posted · 2 months for fillament and dual extrusion

Okay I've enough. I want to cancel the filament.

If I can't cancel the filament only I want to cancel all of the rest and get the money back.

Share this post


Link to post
Share on other sites
Posted · 2 months for fillament and dual extrusion

No answer what else. Support seems to have permanent vacation.

This is by !far! the worst support I have ever seen. Unbelievable.

Share this post


Link to post
Share on other sites
Posted · 2 months for fillament and dual extrusion

Same here with two ABS rolls. Ordered (with the printer) on Jan 31rd and still no news. UM's shop lists ABS rolls as "backordered until end of April". April 2015 I assume ?

Maybe Ultimaker should take some of the products off their site if they're unable to actually supply them ?

I understand they'd rather focus on shipping out printers.

I got some rolls from Form Futura. If they're any good I'll probably stick with them.

Share this post


Link to post
Share on other sites
Posted · 2 months for fillament and dual extrusion

Okay I've enough. I want to cancel the filament.

If I can't cancel the filament only I want to cancel all of the rest and get the money back.

 

For some reason I seem to have missed your previous post, my apologies.

Sometime I have close to 100 notifications and I guess I missed this thread.

I will send you a PM on how to solve your trouble.

 

Share this post


Link to post
Share on other sites
Posted · 2 months for fillament and dual extrusion

Finally a happy end.

Received all my missing parts.

Thank you for your efforts Sander.

Edit:

Hmm the two corrugated spring washers are missing. Are these just standard 8mm spring washers

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Our picks

    • Ultimaker Cura 4.0 | Stable available!
      Ultimaker Cura 4.0 is mainly focused on the improved user interface and cloud integration.
      As always, we want to collect your user feedback for this release. If there are any improvements you can think of, feel free to mention it here and help us to shape the next release.
      • 18 replies
×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!