Ultimaker Filament Not Loading

[iancostello 0]

Hello, I just got my Ultimaker 2 printer. I went through the setup process and when I tried to load the filament in the back. The motor just runs, but it doesn't actually pull the filament through. Is there a solution?

 

[IRobertI 516]

Did you give the filament a good shove? It's not enough to just hold the filament under there, you need to give it a good push.

 

[gothampixel 10]

When you feed it in at the right angle you can feel it grab and start to pull. At the wrong angle it feels like it just stops.

 

[illuminarti 18]

If you just cant get the white tension roller to move out of the way as you push the filament in, you might try slightly loosening the four screws that hold the extruder on the back of the printer

 

[skint 61]

SHOVE it in

 

[DidierKlein 729]

You have to push harder, at first i was also concerned about this but just push harder and it will probably load well

 

[IRobertI 516]

Another thing you can do to ease the process is to cut the tip of the filament at an angle so that it is pointy. This shouldn't be needed but it makes it easier.

 

[deflaminis 0]

I had a very tough time at first loading the material, and I tried pushing harder but it wasn't the fix for me. Inside the feeder slot with the arrow there was a slight lip where the material was getting caught before it entered the chamber. While the feeder is spinning slowly, I would have to angle the material toward me so it didn't get caught on that invisible lip inside the feeder. Once I did this and the spinner reaches a certain point, the material would easily load. Took me a few tries to figure this out. If you're having trouble even after pushing harder, try wiggling the the material a bit inside that arrow labeled hole and see if it uncatches.