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Ultimaker Filament Not Loading

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I had a very tough time at first loading the material, and I tried pushing harder but it wasn't the fix for me. Inside the feeder slot with the arrow there was a slight lip where the material was getting caught before it entered the chamber. While the feeder is spinning slowly, I would have to angle the material toward me so it didn't get caught on that invisible lip inside the feeder. Once I did this and the spinner reaches a certain point, the material would easily load. Took me a few tries to figure this out. If you're having trouble even after pushing harder, try wiggling the the material a bit inside that arrow labeled hole and see if it uncatches.


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