Update:
After my last post i was contacted by Ultimaker and they arranged a pick-up for my printer.
A week later i had it back and now it finally works like it should ! I can print large flat surfaces without problems.
Thanks guys !
You did a good job. The only regrettable thing is it took so long. Please continue making great tools !
Marc
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After a lot of searching i found that the cover is attached with screws also. They are not mentionned in the manual and you can only see them on the pictures if you know where to look.
Anyway, i had it with the ultimaker 2.
I launched a critical ticket on the 17th of july with the question if i can send the printer back so Ultimaker can take a look at it to correct this problem. No answer so far.
My commercial loss is already over 10 000 € (and that is an understatement).
I'm going to look for another printer that has good support.
Marc
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