Jump to content
Sign in to follow this  
oliver

Ultimaker availability

Recommended Posts

Posted · Ultimaker availability

Hello,

There seems to be a shortage in supplying Ultimaker 2's right now. I cannot find a single store that seems to have one in stock. If anyone knows a store or private seller, I'd appreciate some info.

Thanks,

Oliver

 

Share this post


Link to post
Share on other sites
Posted · Ultimaker availability

Have you checked with iGo3D in Germany?

They can most likely give you an accurate lead time on when they can have one available for you.

 

Share this post


Link to post
Share on other sites
Posted · Ultimaker availability

The lead time for UM2's was about 10 weeks last winter. That meant you could order it before Christmas and not get it until the spring rains come. The lead time has improved quite a bit!

 

Share this post


Link to post
Share on other sites
Posted · Ultimaker availability

Hmmm... lead time is coming down. Is this good or bad? Depends on the reason. If UM has made an effort to bring it down at constant ordering rate, then it's good. If order rate has decreased dramatically due to bad press (e.g. here in the forum), then it's bad.

 

Share this post


Link to post
Share on other sites
Posted · Ultimaker availability

I am happy to say it is because of your first reason.

Do you think there is bad press here?

I see a lot of super excited users who post amazing pictures of the things they are making.

Obviously, there are some people who are experiencing difficulties, but I like to look at it differently.

We have a place where people can go to with problems, where they can find help.

And the biggest positive thing is: users are actually finding help, whether it is from you guys or from us.

Everybody runs into problems, the thing is; will you be able to solve them?

And right here; yes. You can! (I am kinda feeling like Obama right now :p)

 

Share this post


Link to post
Share on other sites
Posted · Ultimaker availability

I am happy to say it is because of your first reason.

 

Great to hear! Congrats! :)

 

Do you think there is bad press here?

I see a lot of super excited users who post amazing pictures of the things they are making.

Obviously, there are some people who are experiencing difficulties, but I like to look at it differently.

We have a place where people can go to with problems, where they can find help.

And the biggest positive thing is: users are actually finding help, whether it is from you guys or from us.

Everybody runs into problems, the thing is; will you be able to solve them?

And right here; yes. You can! (I am kinda feeling like Obama right now :p)

 

There were some post during the last few months which could have driven potential customers to a competitor. UM did not deserve most of these posts. However, such angry posts usually originate from something which needs attention... ;)

 

Share this post


Link to post
Share on other sites
Posted · Ultimaker availability

ah yes, I know what you mean..

Our department expanded and we now have sufficient people to answer all tickets we get :)

In the last few months at times we found ourselves having difficulties getting back with everyone and sometimes that lead to frustration. Which is probably fair. But we took action and now we are getting back towards are usual level of support :)

 

Share this post


Link to post
Share on other sites
Posted · Ultimaker availability

Did you set a time limit until when a ticket is to be answered?

I had the impression the main problem was that people didn't know in which time they could expect an answer an were not patient enough.

Share this post


Link to post
Share on other sites
Posted · Ultimaker availability

Did you set a time limit until when a ticket is to be answered?

I had the impression the main problem was that people didn't know in which time they could expect an answer an were not patient enough.

 

I think they use a First-In-First-Out method. With the distinction that technical questions are answered by different people.

The main reason the ticket response time is down is that they expanded a lot. More then doubled in capacity. And those people worked their asses off to get the backlog of tickets solved. Spending weekends or after-office hours to solve more tickets. They deserve more credits then we can give them.

 

Share this post


Link to post
Share on other sites
Posted · Ultimaker availability

Indeed it's hard work to satisfy generally unhappy people. Having to deal with customers with problems myself at times I have great respect for people doing it fulltime. Keep up the good work.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Our picks

    • Ultimaker Cura | a new interface
      We're not only trying to always make Ultimaker Cura better with the usual new features and improvements we build, but we're also trying to make it more pleasant to operate. The interface was the focus for the upcoming release, from which we would already like to present you the first glance. 
        • Like
      • 181 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies
×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!