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evostatic

Can't reach ultimaker support

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Posted · Can't reach ultimaker support

So I've emailed ultimaker 2 times over the last 3 weeks and havent heard from them I called but the operator said the number wasn't in service. I need legitimate help with your product that I spent money on and you aren't available to help me. What gives?

Please let me know if there is a reason I have to wait weeks on end get a response from you.

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Posted · Can't reach ultimaker support

Hi Evostatic,

Thank you for your post on our forums.

Can you send me your ticketID on one or both of the ticket's you submitted?

I will put you in touch with my colleague from sales.

I am not sure why you have not yet received a reply, my apologies for the inconvenience.

The phone number should be available, even out of office hours.

Did you use the correct country code? (0031 345 ... ?)

Lets get you in touch with someone asap to help and solve the difficulties you are facing.

Thank you for your time, and looking forward hearing from you.

 

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Posted · Can't reach ultimaker support

Hi Evostatic,

Thank you for your post on our forums.

Can you send me your ticketID on one or both of the ticket's you submitted?

I will put you in touch with my colleague from sales.

I am not sure why you have not yet received a reply, my apologies for the inconvenience.

The phone number should be available, even out of office hours.

Did you use the correct country code? (0031 345 ... ?)

Lets get you in touch with someone asap to help and solve the difficulties you are facing.

Thank you for your time, and looking forward hearing from you.

 

i did not go through the ticketing process i emailed you directly both at sales and support

 

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