Jump to content
Sign in to follow this  
closedcircuit

Great service from Ultimaker

Recommended Posts

Posted · Great service from Ultimaker

I was hit in the past by what I consider to be bad customer service. One of the reasons given at the time was that UM was growing super fast and had staffing issues as a result. At the time, I was very skeptical that things would ever improve.

I was completely and utterly wrong (not for the first time, probably not for the last). As people are often prone to scream and shout when things go wrong (your humble servant included) I thought that it was only fair to share the following with the group...

I had some issues with my UM2 on Saturday and opened a ticket, expecting it to be read sometime during the week. I received a reply from illuminarti within the hour, three hours later we had a tentative solution and today (Monday) I received confirmation that the required spare part had been sent.

What I experienced over the week-end was some truly outstanding customer support! Thank you illuminarti and the team at UM and well done!!!

 

Share this post


Link to post
Share on other sites
Posted · Great service from Ultimaker

I also quite happy with the service. My "central" fan on my UM2 make a lot of noise. I raised a ticket with a video attached. They diagnosed that the bearing on the fan was broken and they sent me the replacement in record time.

Replaced the fan I now my UM2 a lot more quiet! I have to thank illuminarti for this one as well.

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Our picks

    • Ultimaker Cura 4.0 | Stable available!
      Ultimaker Cura 4.0 is mainly focused on the improved user interface and cloud integration.
      As always, we want to collect your user feedback for this release. If there are any improvements you can think of, feel free to mention it here and help us to shape the next release.
      • 98 replies
×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!