Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  

Duplicate right panels and missing left panel

Recommended Posts


Just received my ultimaker last friday. Unfortunately, my parcel contained 2 right panels and no left panel.... I guess someone out there got 2 left panels and no right panel ;-)

Anyway, i sent an email to support and i'm waiting for their answer. I read somewhere on this forum that opening a ticket may lead to a quicker answer, but for some reason i can't register on the ticketing system (



The page always says that my order number (which by the way is optional) is missing, even when i fill the field.

Any idea?

Thanks in advance


Share this post

Link to post
Share on other sites

No problem. Luckly I finished assembly of my frame last night so I don't have to rush home to see if I ended up with two left panels :) My order arrived on Friday. Assembly is quite straightforward. They label EVERYTHING. One thing to keep in mind is that the cable organizer pack is no longer labeled as such. It's inside the mega pack though, in a separate plastic bag.


Share this post

Link to post
Share on other sites

Ok, my last comment was incorrect. Ultimaker shipping pace is now weekly, and their lead time for first orders is diminishing accordingly.

In may case, the missing plate was shipped yesterday, for an ETA in Paris tomorrow. Yay!

I take the opportunity to thanks the Ultimaker support people for their kindness and reactivity.


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • Ultimaker Cura | a new interface
      We're not only trying to always make Ultimaker Cura better with the usual new features and improvements we build, but we're also trying to make it more pleasant to operate. The interface was the focus for the upcoming release, from which we would already like to present you the first glance. 
        • Like
      • 130 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!