printer paid for, but order still pending. ticket opened for sales, no answer for 6 days...

[iefbr14 0]

I opened a ticket ( #OWN-766-56491), on october the 1st after i was informed by my bank that the payment has been done while my order was still showing as "waiting for payment" status.

i'm still waiting for an answer. got nothing, not even an acknowledgement beside the automatic reply.

i'm worried. what's up ?

 

[salscode 0]

Recheck the order status by logging into your account. In my case they updated it manually, I noticed the day they did and then they replied to my ticket a week later...

 

[iefbr14 0]

i check that every 2 hours

got a reply (by phoning them). they promise me that the payment is taken into account, but the web interface still shows an unpaid printer..

i'll trust them till 15/10, and then i'll start to phone them again, every other day, untill i receive my kit..