Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
iefbr14

printer paid for, but order still pending. ticket opened for sales, no answer for 6 days...

Recommended Posts

I opened a ticket ( #OWN-766-56491), on october the 1st after i was informed by my bank that the payment has been done while my order was still showing as "waiting for payment" status.

i'm still waiting for an answer. got nothing, not even an acknowledgement beside the automatic reply.

i'm worried. what's up ?

 

Share this post


Link to post
Share on other sites

i check that every 2 hours :)

got a reply (by phoning them). they promise me that the payment is taken into account, but the web interface still shows an unpaid printer..

i'll trust them till 15/10, and then i'll start to phone them again, every other day, untill i receive my kit..

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!