It sounds like you don't have the locking part in place. There is a little black plastic piece that looks like a bone with a C on one side. This is suppose to clamp onto the knurled bolt after it's been inserted into the extruder. There's a slot for this on the opposite side of the gear.
This prevents the whole gear/knurled bolt assembly from winding it's way out. You might have missed that part in the instructions.
*edit* found the picture:
Make sure the black plastic piece is clipped onto the bolt. See the slot on the right of the knurling?
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jameshs 42
do you have a photo of your assembly - has not happened to me on either of my machines in years of running.
Do you have a washer between the nut and the cog?
I only put them on hand tight - so that is not the issue.
The whole assembly (plus nut) should be spinning with the retractions.
Worth just checking that your stepper motor is parallel with the cog so that it is not driving it off axes - check that they are not too tight - or you can get binding and I guess an off centre drive - so pull the stepper slightly away, they don't need to be tight.
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