Jump to content
Sign in to follow this  
handyman

How much time is normal to send a Teflon coupler?

Recommended Posts

Posted · How much time is normal to send a Teflon coupler?

Hi,

14 days and a teflon coupler ordered from Ultimaker has not any notice of a tracking number.

I post a ticket but not very helpful so far , the answer has been that it takes at ultimaker to ship from 5 to 10 days, well its 14 days, weekend and not tracking number yet.

Is this normal? I mean, a teflon coupler is small, can be sent via a small parcel and is not a difficult thing to manage.

Ordering from ultimaker has been a pain as everybody Know, and can be read here in several threads but I didn't expect this to happen also with spare parts...

by the way I ordered also from here

http://es.aliexpress.com/item/-/1959140480.html?recommendVersion=1

and they sent them the day after ordered and are on their way here.

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

14 days [ago, i ] and a ordered teflon coupler from Ultimaker. Not tracking number yet.

by the way I ordered also from here

xxxxxxxxxx

are on their way here.

 

The good news is, you have an official request in for an official piece and not a foreign made knock off, printed in who knows what?

Now you will have an abundance of teflon couplers, official and otherwise, after they ALL arrive.

Then when you break or wear out the cheap one, you have a backup, and can promptly order again from Ultimaker so that you always have a spare. Sounds like you do a lot of printing, yes?

Just in time inventory management is not always the "right fit/answer" especially in personal manufacturing such as afforded by Ultimaker's fine products.

The Team Ultimaker have delegated tasks to various personnel.. And they're human and make mistakes. I personally don't think airing your beefs in public forum is the right way to get resolution. Are you wanting me to send you mine? Good luck with that.

I don't know of any embarrassed person who works faster because they got pounded in a public forum for a slow shipment of a replacement part. There must be an explanation of some kind, and the majority of us reading this can't help you.

Leadership Team Ultimaker is very accessible around here, if you reach out to one specifically. Can't hurt, right?

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Hi Handyman, leadership Team Ultimaker to the rescue!

What is your ordernumber?

I will see what information I can find for you and push for a fast shipment

Thank you!

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Sander, do you have a cape? You need a cape!

I haven't been waiting very long (ordered placed Monday) but if you could check:

1540599

I would appreciate an estimated ship date or tracking number.

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Hi Handyman, leadership Team Ultimaker to the rescue!

What is your ordernumber?

I will see what information I can find for you and push for a fast shipment

Thank you!

 

Hello SandervG,

My order number is: 1529041

Thank you for your help!

Alfonso

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

-------I personally don't think airing your beefs in public forum is the right way to get resolution. --------------

 

This is Buying, Ordering and Delivery of Ultimaker part of ultimaker forum , where If you have problems, delays and comments about how it works, you can post it and and try to make it work better.

I just shared my experience, and read about others here, and wait for help, and voila, its here, thanks to Sander.

If you dont comment how things are working for you at ultimaker is impossible to improve, and I dont think saying it loud is a bad think.

I am very happy with my printer, I think ultimaker2 is the best out there, but sales had been a problem when I bought it and now with this critical spare part.

I ordered at ebay a replacement, after 10 days waiting for an email from ultimaker saying it has been sent that has not arrive yet, and because I need my printer working, I dont know if it is official or not, They shell it as an ultimaker german teflon coupler, will see if it works.

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Getting back to the original question. I would expect next day shipping for spareparts and fillament. Although many webstores have sameday shipping already.

What is the UM target? Any news on using decent packaging materials iso envelopes?

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

For now i would advice to go trough a dealer if you can. Last time i needed a pt100 i got it at Makerpoint.nl

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Alright, I have asked an update for 1540599 & 1529041.

I think I will have an update tomorrow and I will also try to get it out asap.

About decent packaging, that has been mentioned and noted and is on the agenda to be improved!

In regard of our target, I think the best answer in this case is: improve ;)

And don't feel bad when you are asking for help.

At Ultimaker we are all happy to help and pitch in :)

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Got a confirmation, both orders are going to be shipped out tomorrow!

Thanks guys for your patience.

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Thank you very much Sander!!

You are really the best ambassador of Ultimaker, thanks.

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Teflon coupler arrived this afternoon and after changing it….

extrusion test after coupler change

Again, thank you Sander!

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Sander, wanted to note that I got my order 3 days after your assistance. Thank you very much for your help!

handyman, your extrusion test looks AWESOME and perfect...

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Hello,

I've issued the order n.1541720 16 days ago but is not shipped yet.

Without a new PTFE coupler my printer have to work at 260 °C with PLA in order to avoid grinding ... :( and results are mostly unwanted.

Can you please have a look and see if it can be shipped?

Thank you

--

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Hi! I wanted to check on my order too!

#1554392

Thanks!

 

Share this post


Link to post
Share on other sites
Posted · How much time is normal to send a Teflon coupler?

Hi Guys,

Sorry Contesio I did not see your message, I have send out a request for an update.

It looks like it should already have been send so I expect it to be shipped this week.

@ Andwew, I have also send out a request for an update on your order.

It is still within the lead time of 10 days but it should also be send soon.

I will let you both know once I know more!

Thank you!

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Our picks

    • Ultimaker Cura 4.0 | Stable available!
      Ultimaker Cura 4.0 is mainly focused on the improved user interface and cloud integration.
      As always, we want to collect your user feedback for this release. If there are any improvements you can think of, feel free to mention it here and help us to shape the next release.
      • 18 replies
×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!