X or Y axis is stuck

[ivan-lipunov 15]

Hi, folks!

Yesterday we got our new Ultimaker 2. The calibration was successful, a flash card was copied file, and started printing. But after 20 minutes of operation printhead suddenly shifted along one of the axes is more than 20 millimeters, and eventually display a message about a problem with one of the axes.

I saw a thread on the forum with a similar problem, but the difference is that no modifications printer in our case were not carried. Visually no damage is observed, reset to factory settings and firmware upgrade to the latest version gave no results. The impression that the stepping motor above the feeder operates in one direction only.Are there any ideas on how you can quickly fix this bug?

 

[DidierKlein 729]

Hi and welcome to the forum,

Could you check if your pulleys are tightened?

http://support.3dverkstan.se/article/23-a-visual-ultimaker-troubleshooting-guide#shifted for more info

 

[ivan-lipunov 15]

Hi, Didier!

Thank you so much for the link to this detailed manual. To test the idea with insufficient degree of fixation of the pulleys on the guides I can, unfortunately, only tomorrow. Let's hope that this will be enough to solve the problem.

 

[ivan-lipunov 15]

Great! Feed screws and accurate adjustment of the straps helped! Thanks again for the link!