Hi Korneel, thank you for your detailed post.I understand your feelings, and I would be happy to give you an equally detailed reply in return but in the basis I could be short: Sorry, but hosting a new (different) forum is not going to happen. We- ..... -different method. failed.
well, perhaps I'm simply wrong. or to old to understand these new things :)I'll check back in a month when\if the fixes have been applied
I will give you a more detailed reply then. The intentions of my reply is find the reason of your discomfort or the discontent with the new forum. In my opinion I could influence your feelings in 2 ways, either explain why we did why we did and create understanding and insight, or change whatever creates your feelings and turn them into more positive ones.
I have already tried to explain why choices were made and that this forum is part of a larger concept. That is also the same reason why we can not migrate back to the old/another forum. Instead, we will make this forum better.
In that case, we are all happy, no?
In order to successfully do this, we need an overview of the things that are lacking. We have already started developing these new features so we should experience improvement (hopefully) this week.
In regard of your reply you address a few reasons of why this forum does not do the trick for you. For example;
You have to dig around through spam; A better spam filter is in the works so you shouldn't have to worry about this for long.
You have to log in every time; another fix that is on our developers desk atm, you shouldn't have to worry about this for long.
Chat: Something that we are looking into too and will most likely be implemented soon in a rather basic but functional way.
A filter on last visit + notification improvements are also in the works.
Maybe it is difficult to envision it now, but by taking away these obstacles we think the forum will be more like home for you.
There is no reason to compare it to the progress of YouMagine. Ultimaker and Youmagine both operate as separated organizations and have our own tools at hand.
I do understand the train of thought, but we are pushing for fast progress so it shouldn't something to worry about.
We understand the feeling you are trying to get across. Which, for some users is a slightly dissatisfied feeling. My attempts are to acknowledge them, and work with your feedback. Work with your feedback so in return hopefully to change your feelings towards more positive.
My apologies if my replies have been to pragmatic.
If I have missed anything from your original posts or something you want to know, please feel free to ask.
I just think we have reached a point where we will have to agree to disagree.
I can give you my opinion and views, and you are free to use them as you want.
there is no responsibility you have towards me, and I'm just happy that Ultimaker has always supplied a platform for opinions, lessons to learn and just in general good fun.
I completely understand your vision Sander. You're moving into a communmity instead of a stand-alone forum. totally understood.
I think you vision is sound. no discussion around that.
now let me tell you about my background. without going into great detail, at the end of the day i'm responsible for selling, envisioning and implementing new direct communication systems for customers with 30.000 employees and more.
One of the things that I do is talk to customers on how to migrate from an old to a new telephony system.
Out of experience I have noticed that if I take away someone's phone, give him a very good looking new phone, but take away ability that user has been using on a daily basis, my project will fail.
honestly, I feel the same thing has happened to me know. yes I got my shiny new phone. but things I did on a daily basis, chat, new topics, good overview, posting and attaching pictures, so many things are just not possible anymore.
to me it feels a date has been agreed, first the 16th, then the 21st, when a new community HAD to be online no matter the consequences. and that is what has happened. a new community site is online. By not having feature parity nor meeting the communities expectations
I think the logical step is to take a step back, work with the old forum for a while (which should be online anyway per the promises made) and work with the community to get a new community environment online. If you can fix everything that you said you would in a couple of weeks with the best developers, You can make a lot more money for a different employer..
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nallath 1,120
Soo, lets talk about the elephant in the room. What would change the direction? Would the direction be changed if the number of posts declines? If a hundred people say that they believe it should be different? If five thousand points 'worth' of people would say it? If one reseller says it? Five resellers? A combination of the above? If we suddenly get a lot more (or less) simple questions with support?
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Titus 170
That was never discussed since it was obvious to everyone that the good things would stay in stead of dissapear. Just like spam. Nobody ever mentioned that there shouldn't be spam. That is a basic function that sjould be there. @SandervG I'm ok with helping improve the situation, but right now it could look like you released a product and assumed we would fix it for you. The amount of time people put into giving feedback here would have been better spend in feedback on prints, methodes etc. And that is valuable time lost, in case of the basic stuff that should have been really obvious. Not the fine tweaks that you can expect from new projects.
@Nallath Good point.
Another elephant in the room(oh boy I love elephants, as a good Mechanical Engineer from Delft should): Why was the forum released in the state it was in. Can you enlighten us in terms of your own expectations/requirements that made you release. Or was it time driven?
I don't want to seem offensive in any means, I'm just curious.
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