[printer paid for, but order still pending. ticket opened for sales, no answer for 6 days...]

Recheck the order status by logging into your account. In my case they updated it manually, I noticed the day they did and then they replied to my ticket a week later...

 

[To anyone considering buying an Ultimaker]

I had a similar issue with paying through Ayden but my credit card company declined the charge because "no merchant ID was sent to us so we didn't know who to send the money to". I ended up paying via PayPal and then waiting for UM support to associate my payment with my order.

From my limited experience, UM support is a little slow and usually doesn't reply until the issue is fixed or they have an answer, which can be frustrating while you wait... In my case, I would have been spending $200-300 more if they had answered my questions fully but instead I opted to skip some items.

 

[Ultimaker Origional + and dual extruders]

I was going to pick up a UMO+ with a Dual Extrusion kit and am glad I looked here first. Is making the kit work on the UMO+ in the plans? I would like to do dual extrusion with a UMO+ but don't need it immediately.