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Sounds like the right processes are in place, but aren't completely working.
As a short-term fix, perhaps it would make sense to ship extras of the parts people are reporting missing? It's a cost, certainly, but it'd make users happier to not be blocked by missing parts.
Over time, sales are presumably shifting to the assembled Ultimaker 2, so the problem fades away.
my assembly notes Ultimaker Original +
in Coffee corner
Posted
Sounds like the right processes are in place, but aren't completely working.
As a short-term fix, perhaps it would make sense to ship extras of the parts people are reporting missing? It's a cost, certainly, but it'd make users happier to not be blocked by missing parts.
Over time, sales are presumably shifting to the assembled Ultimaker 2, so the problem fades away.