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I ordered an Ultimaker 2 last week, which arrived 2 days ago. All the reviews stated that this will have support for dual extrusion, the printer comes with space for a second extruder. I was expecting it to have dual extrusion early this year. I only bought this because it was going to support dual extrusion.
When I bought this, nothing on your front page indicated it would not be supporting dual extrusion. Yesterday, I did a search to find out when exactly you would release it and I found another thread pointing to this one stating that it would be cancelled. I appreciate why you have done this, but I had no idea and only bought this because it was going to have dual extrusion soon! Why you only put this message in a forum I have no clue!
I printed a couple of test prints already, as I was not aware of your changed plans (still no idea why this is not in bold on your main product page to make it clear). I feel I have been grossly mis-sold a product. I like the printer, the prints are good quality. However, it does not do what I want it to do. I bought what I thought was going to be a dual extrusion printer, which turns out to be a single extrusion printer with space for another extruder that will never be officially supported.
Company update
in Official news
Posted
Hello,
I ordered an Ultimaker 2 last week, which arrived 2 days ago. All the reviews stated that this will have support for dual extrusion, the printer comes with space for a second extruder. I was expecting it to have dual extrusion early this year. I only bought this because it was going to support dual extrusion.
When I bought this, nothing on your front page indicated it would not be supporting dual extrusion. Yesterday, I did a search to find out when exactly you would release it and I found another thread pointing to this one stating that it would be cancelled. I appreciate why you have done this, but I had no idea and only bought this because it was going to have dual extrusion soon! Why you only put this message in a forum I have no clue!
I printed a couple of test prints already, as I was not aware of your changed plans (still no idea why this is not in bold on your main product page to make it clear). I feel I have been grossly mis-sold a product. I like the printer, the prints are good quality. However, it does not do what I want it to do. I bought what I thought was going to be a dual extrusion printer, which turns out to be a single extrusion printer with space for another extruder that will never be officially supported.
I would like to send the printer back, as this does not do what I need it to do. Can you please advise? The order number is https://shop.ultimaker.com/orderdetails/1587943
Thanks,
D