I think it is quite funny about all the hoopla over this chinese company and the rights to sell and all the support you will get from Ultimaker. I sent two emails to Ultimaker over a 2 week period and have gotten no response, its been 3 weeks now. If I had a machine and that was the kind of response I get, I would not be a happy camper. I read many blogs where people are pissed that there is no support and their Ultimaker is now a very expensive garbage can. I have a serious project for a client that requested I purchase a low end 3D printer to make a prototype for him and I want to make sure the parts can be made so I wanted to send the files to Ultimaker to get their response, but no response from Ultimaker. How can I put my trust in a company that makes a product and has no support and by the way absolutely no warranty, other than sending replacement parts. Sorry if I am a not so positive, I love the machine, have looked at the images of what it can do and the speed on the videos, but what good is it if there is no one to discuss issues with other than people using the machine?