nimt
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Posts posted by nimt
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Here is a screencap of the error I'm getting.
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I've poked support for you. Hopefully we can get this sorted for you.
Thanks for the support.
PS: I accidentally reprted your post with my reply. Oops! I wasn't paying attention to the buttons.
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Hello,
For the last couple of days I have been trying to buy an Ultimaker 2 3D printer and some filament. This hasn't gone smoothly at any point of the payment and support phases.
2 days ago I had my order ready and was ready to pay via my credit card. I chose to pay with my card, entered my information correctly and when clicking the send button I was sent back to the payment options page with the "Payment could not be processed, please check yout information" error. I tried again a couple of times, making sure my information was correct, and the error persisted.
From there I called my bank who assured me there was no problem on their side. My next option was to contact Ultimaker tech support. I typed my message in form the website, marking it as "Critical", and one day later I recieved a reply. Simone, the person who replied to my message, informed me that they could see the credit card errors and encouraged me to use another payment method.
After feeling disappointed that I couldn't use my credit card I was only left with payment via bank transfer. So, I chose the payment method, get redirected to Adyen and from there I click on "International Bank Transfer". This resulted in the exact same error as before. I go back to talking to Simone and I send them a reply saying what my problem is. One day later I recieve a reply saying that I should empty and refill my backet for it to work. Alright, I try that with no positive results.
I send Simone another email stating that this didn't work and that I'm ready to pay directly by bypassing the site payment system somehow. I never got a reply.
At this point I'm really let down by the Ultimaker store and Ultimaker tech support.
I strongly believe in the Ultimaker 2 printer and in the idea of your company and would be extremely unhappy to be forced into buying an inferior product from another company.
I hope Ultimaker helps resolve this issue as soon as possible and as smoothly as possible.
Impossible to pay for order
in Buying or selling your UltiMaker
Posted
I'd be happy with an invoice payment.
Edit: Who do I contact for an invoice?