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If it's any help, I've had exactly the same problem. Brand new printer, printed a few small items and then got stuck with it never starting a new print. Turns out the screws were loose on the connector on the bed. Tightened them up and it's working again.
A fix for Ultimaker 2 heated bed not working
in UltiMaker 3D printers
Posted
If it's any help, I've had exactly the same problem. Brand new printer, printed a few small items and then got stuck with it never starting a new print. Turns out the screws were loose on the connector on the bed. Tightened them up and it's working again.