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Hi, New member today, I have had a U2 for almost 2 weeks, whenever I build something in 0.1 or less layers the print has a separation at around 10mm high. The platform sort of judders or jumps as if it has stuck at this height and hence skips a build lays then shudders as it move a few layers in one go. The reseller logged this issue over 24 hours ago and he has been ignored. I logged it 4 hours ago and have been ignored. Is this the level of service others have been experiencing on here, and has anyone else suffered this particular fault.
Ultimaker2 jumps at 10mm high
in Coffee corner
Posted
Hi, New member today, I have had a U2 for almost 2 weeks, whenever I build something in 0.1 or less layers the print has a separation at around 10mm high. The platform sort of judders or jumps as if it has stuck at this height and hence skips a build lays then shudders as it move a few layers in one go. The reseller logged this issue over 24 hours ago and he has been ignored. I logged it 4 hours ago and have been ignored. Is this the level of service others have been experiencing on here, and has anyone else suffered this particular fault.