[New Ultimaker S5 screen dead]

It’s working!

 

The HDMI cable was a little loose and also a chip had sprung away from the retaining clip.

 

Machine is working fine now 👍

 

Thank you IRobertI for your assistance.

 

With thanks,

 

Mike

[New Ultimaker S5 screen dead]

Thank you IRobertI,

 

I will check the cables in a minute as you suggest. I hope this is the issue. If not, I will get googling how to flash the firmware 😂

 

I’m just a little disappointed as I have been looking forward to getting this printer for months now.

 

I am sure that RS will not be able to support regarding the firmware, I have dropped a clanger by not buying this from a specialised dealer and going to an electronics wholesaler.

 

live and learn…

 

With thanks,

 

Mike

[New Ultimaker S5 screen dead]

I hope it is just the cable, I would be very surprised if the retailer (RS Components) would be able to support with the firmware if that is the issue.

 

If it isn’t the cable I suppose I have a £7,500 brick until RS can replace it 🥲

Is it possible to reload the firmware myself? I did this before on the S2 and it was easy, not sure about this model?

 

with thanks,

 

Mike

[New Ultimaker S5 screen dead]

Perfect!

 

I will give that a try in the morning!

 

Do you think this is likely the issue as the screen is doing absolutely nothing? If you had to guess how likely?

 

I’m excited to use the damn thing!

 

with thanks,

 

Mike

[New Ultimaker S5 screen dead]

Thank you IRobertI,

 

I will check this in the morning and will let you know.

 

I really hope your onto something with this, I really didn’t want the hassle with returning the printer 😞

 

Is it the 4x screws on the bottom frame to gain access to the cable?

 

Thanks,

 

Mike

[New Ultimaker S5 screen dead]

It is brand new from RS Components by the way, it’s not second hand / refurbed etc. 👍

[New Ultimaker S5 screen dead]

Hello gr5,

 

I have tried to leave it on for a period, cycling the power etc.

 

its dead as a dodo. I think I will take it back and request a replacement unit on Monday. I didn’t know if there was anything easy to check that could be causing my issues/if it was common.

 

sounds like a return it and get another new one kind of job 🤢

 

Thanks again,

 

Mike

[New Ultimaker S5 screen dead]

I have just purchased the Ultimaker S5, got it home and plugged it in… and nothing… apart from the white LED’s.

 

The screen is totally dead, it doesn’t even flicker during startup, just nothing.

 

anyone have any ideas?

 

I had the S2 before this and never had any problems like this at all, not a good start.

 

Thanks, Mike