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I had the same problem with a brand new UM3. After contacting UM and Trideus the problem could be solved..
At first i heated the cores for cleaning, then cool down.
In manual leveling when the build-plate is in the high position, tightly fasten the three knurled nuts, leave the one in the back somewhat higher. Follow the procedure.
After that run the auto-leveling and it worked fine for me.
The glass plate has to be in the lowest position as possible.
Why, i don't know because there is a capacitive sensor in the printhead.. Perhaps it can be solved in a future firmware update
Auto level failure
in UltiMaker 3D printers
Posted
Hi,
I had the same problem with a brand new UM3. After contacting UM and Trideus the problem could be solved..
At first i heated the cores for cleaning, then cool down.
In manual leveling when the build-plate is in the high position, tightly fasten the three knurled nuts, leave the one in the back somewhat higher. Follow the procedure.
After that run the auto-leveling and it worked fine for me.
The glass plate has to be in the lowest position as possible.
Why, i don't know because there is a capacitive sensor in the printhead.. Perhaps it can be solved in a future firmware update