[5.2.11 Broke my WiFi on S5]

11 minutes ago, CarloK said:

There is a new testing release which is identical to the v5.2.11 release but has extra logging enabled for the WiFi related problems.

I discovered the WiFi module sometimes short circuits and the new log messages in this version can identify that problem.

@WesleySAV17 and @cabriobob could you try this on your printer and email me the log files again?

The image can be downloaded from here and is applicable to both the UM3 and S5.

This release is to be considered a testing version, i.e. only use it for non-critical applications as this release didn't undergo the normal quality check procedures.

Will do that coming Monday.

[5.2.11 Broke my WiFi on S5]

Carlo, thanks for the update.

Concerning our S5, WiFi never worked from when we installed firmware 5.2.8. This continued with update 5.2.11.

Prior to 5.2.8 we also had issues with WiFi, but was always resolved after a printer reboot.

[5.2.11 Broke my WiFi on S5]

On ‎5‎/‎14‎/‎2019 at 11:16 PM, CarloK said:

In 5.2.11 we fixed a WiFi problem where two modules could be loaded in the wrong sequence and hence failing, a software problem called a 'race condition'. Those problems are difficult to tackle since a lot of external factors make the code fail or pass.

 

So, when you people report the WiFi still fails I'd like to get more details since all our internal tests succeeded and 'it fails' isn't enough info to get us searching in the right direction.

Could you please send me your log files to: https://community.ultimaker.com/messenger/compose/?to=347407

 

It seems that our S5 has the same problems as WesleySAV17.

I'll send you our log files.

[5.2.11 Broke my WiFi on S5]

moved the printer to a location with ethernet, managed to install the new firmware.

after firmware upgrade still no Wifi setup available (also after a factory reset).

[5.2.11 Broke my WiFi on S5]

28 minutes ago, WesleyE said:

 

Just to confirm; you are on the 5.2.8 version? Did you do the factory reset and try to connect to the Wi-Fi again? For most users, doing a factory reset enables them to go through the Wi-Fi setup. You need to do the setup before you can enable the Wi-fi toggle.

If you are unable to connect the printer to either Wi-Fi or Ethernet, please contact your sales partner for a solution.

 

Yes I am on 5.2.8. since then no WIFI. We have no ethernet available.

When doing a factory reset, Wifi setup is also greyed out.

 

But that's not the problem, USB firmware upgrade does not work, gives the "The firmware has failed to verify, Please retry installation." error.

 

I noticed, when unpacking the printer log files, those have time stamps of January 01 1970. (file properties > modified date)

[5.2.11 Broke my WiFi on S5]

Our S5 has Wifi greyed out since 5.2.8.

Today I tried to update to 5.2.11 using USB, but this gives me an error "The firmware has failed to verify, Please retry installation."

Downloaded the firmware again, tried to install 5.2.11, the same message appears.

Reset the printer to factory, tried to install 5.2.11, the same message appears.

Reset Cura Connect, tried to install 5.2.11, the same message appears.

I'm using the USB stick supplied with the printer.