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I actually had this problem and I was told by jgaurora to check all the plugs and what I mean is underneath is a small compartment type take that off and make sure the plugs to screen are in properly after I confirmed the plugs were in they sent me a new motherboard that I had to install which I did now I am having a problem with the sd card not being read printer says file may be lost. Still figuring this solution out. you can get help from support@jgaurora or there are videos to help on utube good luck
Ultimaker S5 Startup Problem
in UltiMaker 3D printers
Posted
I actually had this problem and I was told by jgaurora to check all the plugs and what I mean is underneath is a small compartment type take that off and make sure the plugs to screen are in properly after I confirmed the plugs were in they sent me a new motherboard that I had to install which I did now I am having a problem with the sd card not being read printer says file may be lost. Still figuring this solution out. you can get help from support@jgaurora or there are videos to help on utube good luck