[trying to update ultimaker s5 firmware while avoiding fan issue]

thanks! yup i managed to install the update after unplugging the air manager (at the top connector, not the bottom no idea why that should make a difference). i'm still getting the air manager error when I start printing, so I guess it has to be a hardware issue...

[trying to update ultimaker s5 firmware while avoiding fan issue]

Hi,

 

I'm currently getting a fan error from my Ultimaker S5 (https://support.ultimaker.com/hc/en-us/articles/360011706379-ER86-Air-Manager-fan-is-unable-to-rotate-at-the-desired-speed)

Before trying out the hardware solutions suggested, I wanted to try updating the firmware. I loaded a firmware version on my USB stick and want to load it through the GUI on the printer, but the screen is just stuck at this, and doesn't change after rebooting, or if I disconnect the fan

 

 

I was also trying to update the firmware via network (ethernet) connection, but my computer fails to detect the printer over the Internet.

 

Any thoughts?