Hi everybody,
I'm about to buy my 3d printer and I'm really interested in the Ultimaker. The product seems to be of good quality, is fast, has enough build volume, etc.
I was not really happy to see that the UM doesn't have an HBP so i contacted Ultimaking to ask if they had any plan to sell them.
I then discovered that some heated pcbs that have almost the right size (20x20cm) already exist and are being sold from various e-shops.
The problem is that i got no answer at all (despite the ticketing system). Now i'm a bit worried...
It's not that i think that i could buy the UM and never receive it. But let's say that they forget to ship one motor, or a component is defective. Do they provide an acceptable support at least to paying customers?
I'm entusiast about what these guys have done and I'm really happy they managed to start a company. But you know, i'm going to spend 1500€ on this thing and i don't want to regret it. :roll: