I received my Ultimaker 2 recently and started off its life by having two issues (for which I submitted tickets that have not yet been responded to).
The first issue I had was that the bed was loose enough to puncture a hole in the box when it arrived and was chipped as a result (thankfully Makershed, from whom I purchased the printer at Maker Faire NYC, is sending me a new bed and replacement bed clip).
So I strapped the bed in place and continued with turning on the printer only to find my second issue: that I couldn't really use the interface on the front. The wheel spins and the on-screen menu adjusts accordingly, but is the wheel supposed to press in? I've tried everything I can think of, but I can't actuate any of the menu items... nothing works.
Any help on this second matter would be appreciated.