kunzite

Thanks for the confirmation SandervG! Sorry to hear about about the back end headaches. I'll carry through with the ticket. Thanks again SandervG and Robert!

I was thinking the same. I don't mean to get anyone into trouble. I'm sure his/her intentions are genuine. Thanks in advance for your help.

Thank you for your replies. Update on the ticket: The support team member is still persisting that he/she can fix my problem if I supply my password. Snip of ticket: "I understand your restraint. What you described is a known problem and we are working on it. Up to now, I tried it a couple of times with the clients account and the order came through. You will receive an order confirmation, so you can check what I have done. Also if you like, you can change the password after. I will not use our password to harm you or what so ever, just to help you." I don't think the support team member could do anything malicious with my account aside from changing a few profile values (no order is completed yet, very limited personal information in it) Opinions?

Hey, I am having trouble ordering an Ultimaker 2. Their payment website gives me an error when attempting to proceed. I opened a ticket for assistance... I received a reply asking for my username, password, and e-mail. This seems very strange to me. Is this common practice at ultimaker?