[UM2 "Error - Stopped X or Y switch broken"]

Hi everyone,

 

This is my first post. I just received my UM2 recently. Setup was fine until I printed my first test print. Please see attached photo. I contacted UM support two times by email but they haven't replied yet and I need to start my projects asap.

I checked the forum and I found someone with a very similar problem.

http://umforum.ultimaker.com/index.php?/topic/10313-error-stopped-x-or-y-switch-broken/

"When homing, the printhead is stumbling in x direction with a "buzzing" noise and stops with the error message "...x or y switch broken..."."

 

What could be the problem?

1. Should I check the pulleys again and tightened them more?

2. Should I bend the metal actuator of the limit switch more?

3. Should I ask for replacement parts? If so, which part? Motor, pulley or a new UM2?

4. Other suggestions?

 

Thanks for your help in advance,

 

Michael