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Thanks Nico - appreciate it. It's about a year old but i'll email and see what they'll do. Cheers.

Hi there, Somehow PLA got all the way up and clumped around the wires (see picture attached). Can anyone provide advice getting it cleaned up - especially from around the wires? If I need to, where can I buy a replacement part and what's it called? I'm in Australia. Thanks for reading, Adrian