[Serial number on ultimaker original]

Hi,

I need to use the serial number of my Ultimaker2 Go+ to request support. I used the number in the power supply box, but I received the message that it's invalid.

The power supply is made in China.. so maybe is another serial number.

Could you help me?

Best,

[Ultimaker 2 GO+ Feeder Clicking]

Thank you for the answer! I will do this and return with the results. I am using Ultimaker Filaments.

[Ultimaker 2 GO+ Feeder Clicking]

Hi,

I have an Ultimaker 2 Go+ . It printed okei but a while a go it started to have problems with the filament. The feeder clicks and the filament is destroyed by the feeder dents. I tried to change the material several times, but is always the same.

I check the nozzle by cleaning it with the atomic method. This is how the filament was after taking out rapidly at 90C

I did it several times.

Here are some videos.

https://www.youtube.com/watch?v=84KUxfXOVzY

https://www.youtube.com/watch?v=_CrWe77DG7k

What can I do?

Thanks,