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Hi, I need to use the serial number of my Ultimaker2 Go+ to request support. I used the number in the power supply box, but I received the message that it's invalid. The power supply is made in China.. so maybe is another serial number. Could you help me? Best,

Thank you for the answer! I will do this and return with the results. I am using Ultimaker Filaments.

Hi, I have an Ultimaker 2 Go+ . It printed okei but a while a go it started to have problems with the filament. The feeder clicks and the filament is destroyed by the feeder dents. I tried to change the material several times, but is always the same. I check the nozzle by cleaning it with the atomic method. This is how the filament was after taking out rapidly at 90C I did it several times. Here are some videos. https://www.youtube.com/watch?v=84KUxfXOVzY https://www.youtube.com/watch?v=_CrWe77DG7k What can I do? Thanks,