[UM2C - Prints not starting]

2 minutes ago, Smithy said:

Sorry to hear you have some troubles. 

Two days ago there was another user with the same problem, but without a solution yet. Can you double check you have selected and configured the correct printer in Cura, just to be sure.

 

Can you upload a sliced file here, then I can cross check if I am able to load it into my printer.

 

 

I double, triple, quadruple checked that I selected the UM2+ Connect. I even downloaded 4.9.0 when we received the three new Ultimakers, because I was still on 4.7.0 (?) which wouldn't show the Connect models. We have UM2 w/ Olsson Blocks, UM2+'s and now these three Connects and a UM3, so I'm always careful with selecting the right printer and print profile.

 

I have attached a .UFP, .GCode and .3MF I tried to print this afternoon. They appeared to start on my number 1 and 2 UM2C, but not on number 3.

UM2C_Ellips Ad.ufp UM2C_Ellips Ad.gcode UM2C_Ellips Ad.3mf

[UM2C - Prints not starting]

Wierd problem that's been bugging me all afternoon: our new UM2+ Connect is showing a persistent error (picture attached) where, after selecting a print, it homes and displays:
''An error has occured while reading the print file. Please reslice your print.''

Well, I tried reslicing. Didn't work. Same error.

I tried updating Cura to 4.9.1 (coming from 4.9.0). Didn't work.

Tried exporting in .GCode or .3MF instead of .UPF. Didn't work.

Tried a different file, a simple Benchy. Didn't work.

Tried a different laptop with a fresh 4.9.1 install. Didn't work.

Tried a different USB stick, then another, then the one that came with the machine. Didn't work.

 

In my past four years working with Ultimakers I haven't really had an issue I couldn't solve or at least troubleshoot myself (or with some helpful colleagues), but this one has me stumped.

Any ideas what this could be?