rmaurer

We were finally able to get my coworker to connect to the printers. It looks like when he created his account it signed him into his own, personal workspace. Cura could not load any printers because that workspace did not have any printers. When he signed in a few weeks later he was prompted to choose a workspace; choosing the shared workspace allowed him to immediately connect to our printers. Hope this helps others!

Well, at least it sounds like it was nothing we did on my end! Ok, I'll push it to support and let you all know what happens.

Hi Dustin, to be clear I'm not actually having any issues sharing the printer; the user can see the printers from their Digital Factory account. It's only once they sign in to Cura that the issue occurs.

Good thinking! We do not have enterprise, and we do all have the same domain name.

Hello all, Slightly interesting one here, I have a new colleague who I am attempting to get set up for printing. He has an account, that account is part of the team, and I have our two S5 printers on the team. When he opens Cura and signs in, though, neither of the printers show up. He can clearly see both printers from Digital Factory and interact with them, no problem. I am part of the same team, and I have no issues seeing the printers or using them. Did I forget a step, or does it sound like the gremlins got us again? Thanks, Ryan