Printers in Digital Factory Team Not Appearing in Cura for Team Member

[rmaurer 1]

Hello all, 

 

Slightly interesting one here, I have a new colleague who I am attempting to get set up for printing. He has an account, that account is part of the team, and I have our two S5 printers on the team. When he opens Cura and signs in, though, neither of the printers show up. He can clearly see both printers from Digital Factory and interact with them, no problem. 

 

I am part of the same team, and I have no issues seeing the printers or using them.

 

Did I forget a step, or does it sound like the gremlins got us again?

 

Thanks,

Ryan

[gr5 2,224]

Do you have digital factory "enterprise"?  I don't know if that matters or not but I thought I'd ask in case someone else who knows more than me has ideas.  Anyway, if you do, does your colleague use the same domain name in his email address as everyone else in the team?  (again - not sure if this matters but I hear things).

[rmaurer 1]

21 minutes ago, gr5 said:

Do you have digital factory "enterprise"?  I don't know if that matters or not but I thought I'd ask in case someone else who knows more than me has ideas.  Anyway, if you do, does your colleague use the same domain name in his email address as everyone else in the team?  (again - not sure if this matters but I hear things).

 

Good thinking! We do not have enterprise, and we do all have the same domain name.

[Dustin 160]

https://support.ultimaker.com/s/article/1667410780573

[rmaurer 1]

On 12/28/2023 at 7:55 PM, Dustin said:

https://support.ultimaker.com/s/article/1667410780573

Hi Dustin, to be clear I'm not actually having any issues sharing the printer; the user can see the printers from their Digital Factory account. It's only once they sign in to Cura that the issue occurs. 

[Dustin 160]

I would recommend making sure they are using the latest release of UltiMaker Cura.
There have been some updates to Digital Factory just before the end of last year so that might factor to it.

If there is still issues from there, I recommend contacting UltiMaker Support directly for help with this issue.
UltiMaker does not provide formal support via the Community.

Contact Support here: https://support.ultimaker.com/s/contactsupport

[rmaurer 1]

On 1/3/2024 at 10:06 AM, Dustin said:

I would recommend making sure they are using the latest release of UltiMaker Cura.
There have been some updates to Digital Factory just before the end of last year so that might factor to it.

If there is still issues from there, I recommend contacting UltiMaker Support directly for help with this issue.
UltiMaker does not provide formal support via the Community.

Contact Support here: https://support.ultimaker.com/s/contactsupport

Well, at least it sounds like it was nothing we did on my end! Ok, I'll push it to support and let you all know what happens. 

[Carbon 28]

☝️ We've had the same issue too.

 

Can view via browser, but Digital Factory can't see them.

 

 

[rmaurer 1]

We were finally able to get my coworker to connect to the printers. It looks like when he created his account it signed him into his own, personal workspace. Cura could not load any printers because that workspace did not have any printers. When he signed in a few weeks later he was prompted to choose a workspace; choosing the shared workspace allowed him to immediately connect to our printers. 

 

Hope this helps others!