I need the entire print head as it is really damaged. My friend, who is an expert in FDM 3D printing, and I had a lot of trouble repairing it. Thanks for your help; I am reaching out to my reseller with all the advice you gave.
I cannot share the photos as the printer is in an office that I rarely visit these days, but when I am there, I can describe the problem with the head and let you know.