[First layer issues]

Ended up entirely being my bed levling. It looks like UMs PLA likes to be slightly closer than ColorFabbs XT. After moving the tip out maybe a 16th of a turn, my prints are perfect

Thanks for your input guys!

 

[First layer issues]

Sorry I did not realise you were using XT - best to go with their recommendation in that case not mine!!

 

 

... even though you said XT in your 1st para - doh! If you search on XT there are some threads on the forum with people's experience on XT

 

No worries I did find a few threads here regarding XT, but none really had the same issues I had on the first layer.

Ive been reading up on bed leveling and I think I did the paper method wrong and it is indeed to close. I downloaded a gcode file to help adjust the bed leveling as well so ill report back tonight

 

[First layer issues]

Relevel the bed as the distance between nozzle and bed is a bit too small.

 

Ill try to re-level again, are the test prints not very "difficult" to print if the bed leveling isnt perfect?

 

Also if you have a 1st layer height of 0 then that will cause you problems After you have re-levelled the bed, and check it carefully and again, set 1st layer height to .300 (do not go below this whilst learning, it only makes life harder). Try reducing extruder temp to no more that 220; you don't say what your print speed is but 220 should cover you for most things and certainly OK for 1st layer. Have fans turned off for the 1st 2 layers (no fans on 1st layer!!). Probably set fan to max 40-50%.

Do you have a digital thermometer/ If so check the bed is 60 pretty much all over for a large part before starting print.

 

So the first layer is set to 0 but its not actually 0, its set to layer height which in my case is .2. Color fabb recommends printing XT at 240-245, im not sure if I could go down too 220 without underextruding or having to go very slow. (http://learn.colorfabb.com/print-_xt/)

Im printing at 50mm/s, the reason why I turned the fans on is because of the bubbling issue. I do have a laser thermometer that I can use, Ill check before I print again.

 

[First layer issues]

Hi all, finally got my UM2 fired up and I printed most of the test prints with UMs PLA perfectly fine. I switched over to colorfabb XT black and did a few more test prints to get my temps right. Then I attempted to print a part for real and ran into some bubbling/stringing/hair on the first layer.

First I printed at 245C with the bed at 70C, the first layer is printed at 20mm/s with the default first layer thickness as well, fans were on 100% from start. This didnt go very well.

Than I dropped the temp down to 243C and put the bed at 60C, increased the bottom layer speed to 30mm/s and set the first layer height to 0, and added a brim. This helped and Im letting this one run to finish to see how it turns out. Im assuming this is a temperature issue? It seems to bubble up off the bed as if there was air or something under it.

Any help or pointers would be greatly apreciated!

 

[Changed lead times, poor communication]

Hi Tottenham,

Thank you for your post.

I am a little bit late to the party because it seems to be resolved already, and I hope it works out for you well through Makershed.

As an alternative, for any future readers, Dynamism & iMakr are also official resellers in the US.

About the stock, we recently came to learn that due to an unforeseen problem with a supplier we were caught by surprise and were forced to push back the lead time a few weeks. As you understand none of us was happy about it because there is nothing we rather do then shipping out Ultimakers into the world.

We were not the only one caught by surprise.. so were you. And besides you, plenty of other Ultimaker users as well.

As you can imagine this resulted in quite a big workload for our support team answering to everyone and looking for solutions. In your case, I am happy you found a solution with MakerShed and you remain to be a valuable member of our community.

I hope from now on your experience will be much smoother and if you have any questions please feel free to return to these forums. Also if you want to share what you have made with your Ultimaker

Thank you for your time, I hope you have a great day!

 

SandervG,

Thank you for the response. I think its pretty clear that you guys make a killer product, which is why I did not go anywhere else.

My main issue (and it seems a few others here on the site) is the communication. Instead of saying its shipping "soon" please tell me its going to be delayed due to a supplier or even just say its delayed, honestly anything other than "its shipping soon" would be way better. Make a forum post about it, make a mass update to the orders of everyone from X date to Y date.

I work in IT and I know very well what its like to be understaffed and over whelmed, but a lot of that work load could have been reduced by having a forum post, a notification on the main product page site, email to all orders during a time range etc.

Not trying to be a PITA or anything like that just trying to shed some light on how this situation was handled and maybe how it could be improved in the future.

Thanks,

Dylan

 

[Changed lead times, poor communication]

Small update:

My UM2 has been shipped from makershed and should be here early next week.

Ultimaker has also started the refund process for my order, they stated it should take around 10 days to appear on my card statement.

 

[Changed lead times, poor communication]

I also heard it jumped recently from 2 weeks to 6 weeks. Don't know why but I know they are shipping.

You may have been better off ordering from makerShed since you are in the USA. Their ordering website is much clearer about if they have them in stock or not and you get the same service after you receive it.

 

I checked makershed before I ordered direct and they were out of stock so I figured it would be faster since the US location opened, unfortunately thats not the case. I just ordered one from makershed so thank you for making me check again!

Ill contact Ultimaker to cancel my current order with them.

As a side note Ultimaker, you guys really need to work on communicating delays to your customers, I shouldnt have to find out by reading fine print on the site, I did just give you 2,500 dollars...

Edit: forgot how to spell properly

 

[Changed lead times, poor communication]

Alright guys, this is where things get a bit frustrating. Ive contacted support a few times and I have gotten incredibly vague responses(ie. "its shipping *soon*"). I ordered my unit on the 21st of October, on the 20th the store page stated it was "in stock" with a 5 day lead time(google cache image will be added below).

As of today the site now says its a 4-6 week lead time.... So what is actually going on here? I will say that I am not going to wait another 2 weeks to a month to get this machine, I've heard good things about it and am somewhat patient but I have absolutely zero issues canceling my order (and I will not wait 1-2 months to get a refund I will simply contact AMEX to pull the charge back) there are other companies producing very comparable machines that do not have a lead time of 4-6 weeks.

I would like an actual date on when my unit will ship, if that cant be provided than I will submit a request to cancel my order as I have projects that need to be completed.

Thanks,

Dylan