ultibeet
-
Posts
3 -
Joined
-
Last visited
Content Type
Forums
Events
3D Prints
Posts posted by ultibeet
-
-
@SandervG thats it? Or all on holiday? I'm very disappointed at the moment that you (team ultimaker) don’t care at all about the promise you gave several times in this thread. Thumbs down!
@gr5 true, but i was happy with the original parts and the olsson block isn´t that cheap. So i hope to get a chance for the promised parts...
-
If you are a current user, and have not received the parts you are entitled for, we would be more then happy to help you out if you contact us when the parts need to be replaced. So you will enjoy the same benefits, and will not be left in the cold. That is not how we do things at Ultimaker.
Hello Sander,
i came in contact with the ultimaker support because my ultimaker 2 needs a new nozzle. The Problem is: they couldn't help me in the way you mentioned above so that i can get the extra nozzle + ptfe for existing users.
First i was forwarded to igo3d- no help - ultimaker support said on my second mail that hot end is not covered by warranty (i know) and i have to buy the spare parts.
So how i can get these parts (which is a very nice service for existing users, but how?)
(yeah, there were problems with my existing forum login, too)
many thanks
Company update
in Official news
Posted
i recieved the nozzle, thanks for the help. There is nothing to complain about the ultimaker support any more!