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SandervG

Team Ultimaker & Admin
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SandervG last won the day on June 13

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  1. Hello, We are keeping the virtual showroom open for a little bit longer! Not for our enjoyment, but yours! So ideally we would want you and your colleagues to visit it occasionally. Which raises the questions; What type of content or what unique event would make you visit it again? If you haven't visited our virtual showroom yet and this post made you curious? You can via this link.
  2. Hi @geert_2, thanks. Great questions! Unfortunately I don't know the answers by heart but I've shared them with our product experts and will let you know when I hear back.
  3. If a (defect) collet damages the bowden tube it would indeed be recommended to make sure the teeth of the new collet have a decent part of the bowden tube to grip into. Because cutting a bowden tube does create room for some other issues when done incorrectly, and since a new bowden tube is on its way to @broseph anyway, I would recommend to install the new tube when he gets it.
  4. I must admit, that is a pretty good picture of a collet! 🙂 But it's still quite difficult to say if it is good or not.. at least it seems like it has 4 blades. Do you have the flow sensor disabled? With the flow sensor enabled, I would suspect that you would get a notification on your machine before it started to grind. Did you also use the instructions here on how to clean and put the feeder back together?
  5. Ultimaker is turning 10 years old and that means it is story telling time! What better way to capture these stories as via the podcast series Talking Additive. Join host Matt Griffin and Ultimaker co-founder Siert Wijnia in conversation as they look back at Ultimaker’s foundation, and several stories of its early transformation. Together, they will explore 2010-2014, traveling through the evolution of the business from the Protobox and Ultimaker Original, to the major leaps forward with the Ultimaker 2 and Ultimaker 3. Curious what it was like in the early days, as a start-up? Listen to Episod
  6. If your bowden tube pops out, I think there is less resistance for the material to just go free out there in the free world where the tube disconnected, than there is to push through the nozzle. So it makes sense that if this happened, your nozzle stopped extruding. I don't think it makes sense to try again. Did you ever inspect the inside of the collet? Can you see 4 equally sized and angled small metal blades? If this has happened before, the filament that was sitting in your print core waiting to be extruded before the bowden tube popped out, might have been sitting there for s
  7. Hello, it is possible that the collet is the problem. Alternatively to ordering a new collet / tube, your reseller might have been able to ship you a new one if your collet is not working properly. It has 4 metal teeth on the inside which bite into the bowden tube and keep it in place, if they are bent or missing they have less grip and its possible they can't hold the bowden tube in place. When your collet is fine, but something else created so much force that it pushed your bowden tube out of the collet you could shorten the bowden tube because the area where the collets previou
  8. Hi @StevenD90s thank you for your message. Happy to hear the new firmware seems to have eliminated your woes. Let us know how it goes and keep up the good work!
  9. Hi @joel_peppa_pig, thank you for your comment and welcome to the community! If you are curious about the difference between our printers we have comparison sheets on our product pages. What separates Ultimaker from a lot of other brands is that we not only develop a printer, but also our own software (Ultimaker Cura) and the largest material portfolio out there. This consists of various Ultimaker materials, but even more materials from our ecosystem partners for which print profiles are developed so you can load the material, load the print profile and no further tweaking is required to
  10. Hi everyone, looks like you didn't get a reply from Ultimaker yet in this thread! Our apologies for the inconvenience. We have rolled out several firmware updates since the first post which addresses several of the issues mentioned so I trust most of them have been resolved by now (from earlier in the thread), if not - please let me know! I also see some comments regarding the use of Ultimaker PVA. I think it is pretty well known that PVA is a difficult material to print with, due to its sensitivity due to moisture. The Ultimaker Material station should help with that, but it is s
  11. Hi @Gero, great question! So great, we actually covered it in a support article 🙂 The article might be best summarised using the last paragraph: "Unless you require the specific chemical resistance of CPE, it is very likely that you would prefer to use PETG instead. You will benefit from improved printability, while retaining or exceeding the mechanical properties of the printed part." Make sure to read the article if you want to know more!
  12. Hi! We’re proud to announce that we’re adding PETG to our list of materials, along with the print profiles for optimal print results. PETG is not just any material, we think it has the capabilities and specifications to become the new go-to material. An honor that belonged to (Tough) PLA for a long time. Available in a variety of colors, including transparent, translucent and fluorescent, it’s perfectly suited for a wide range of applications, thanks it’s properties like good printablility, toughness, chemical resistance, wear resistance and temperature resistance.
  13. We’re happy to announce that firmware 6.4 is released today for our Ultimaker S-line 3D printers. With it comes increased reliability and compatibility with our newest Ultimaker material; PETG. Release notes: Increased reliability – Improved deprime parameters will reduce the chances of getting certain errors due to material movement for the S-line Pro Bundle, known as ER34, ER35 and ER80. PETG compatibility – This firmware contains the print profile and allows printing with our newest go-to material; PETG. Reboot button on fatal errors – It is now possible to
  14. Hi @axislab, thank you for your post. It is true. Your research is also correct, we started out with white slider blocks, but then replaced them by black ones. But we managed to get fix what was wrong with the first white ones, and now the latest slider blocks are white again 🙂
  15. Hi @Nicko_Airbus and @kevinmoore1337, thank you for your message. I would like to ask you to submit a ticket to us via our ticketing system, linking to this thread or describing the issue you have with PVA/filament breaking in your material station. We probably have a solution for you. Hope this helps, have a great day!
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