Pmcging

We have a s5 and I am attempting to load PVA into the Material 2 feed but as I progress through the load steps, the motor does not spin when it attempts to feed. I have taken the cover off the feed assembly to verify the feeder wheels do not spin. We have not used the material 2 feeder on this printer. I have 2 other s5's running 2 materials as I write this. On problem printer, Material 1 loads fine. Is there a reason this motor would stop working? I have other s5's...would swapping motors be an option? Should I purchase a new motor? Is there a different error I am missing? 218252 Ultimaker S5 R2 Firmware: 5.5.12-20200226