VerveDesign

Pretty well lost all faith now One month in and: Machine still continues to be a rubbish, and that's as polite as I can go right now. Error after error. Connecting to the network seems major source of the problems. Disconnected from the network, errors are more intermittent but there is always one. Never done more than two consecutive prints without an error of some sort. Continues to fail at finishing screen. Requiring switching off and on again. End of spool material change took three goes to get it to work. Not at all confident that's going to work next time the issue comes up. The latest is going to a new print today switched to PVA support, which was already loaded, got an ER52 error. Went through the procedure and managed to upgrade to an ER62. Bay E is now redundant. Despite working with the reseller ( who, to be fair, have been very responsive) and posting requests on the service page I've not had one solution to any of the myriad problems offered that has made any difference. Endless exercises switching of and on are not doing any thing but wasting my time even more. sensor_data.log airmanager_data.log dmesg.log flow_EVE.log misp_data.log process_data.log

Understood. I'm keeping the faith for now as I know only too well the issues introducing and supporting new products.

Hi @SandervG, Just forwarded the log files as requested. Fingers crossed, but @Jman15x has me even more worried!

On the 19th October while you were writing this I was installing my new S5 Pro bundle. I'm sitting here waiting a response from my reseller for a raft of issues that means three prints in I'm stopped and the machine just doesn't work. Seems to hang up at the end of the print and never completes the 'finishing' phase. No error messages. Only way to get it to do anything is switch it off and back on again. This is the sequence of actions since installing the machine: New machine purchased and installed 19/10/2020 Firmware updated via wifi to 5.8.2. Trial print with Tough PLA. Machine hung up at 'finishing screen' for several hours. Bed and nozzle were cold. Switched off and on again. Re-opened with 'finished' screen, confirmed removal. Second trial print started. Tough PLA and PVA support. Printed nicely but same thing hung up on 'finishing screen' at 1:30 am Switched off and on again at 9:00am. Started new print with new material, TPU. Aborted and restarted print twice for set up 'tuning' Hung up both times at the abort/finishing print screen. Waited till everything was cold (1-2hours) then switch off and on again to reset and restart a new print. Third print went to the end but again hung up at finishing screen. Waited till all was cold then switched off and on again. Tried to start new print reverting back to Tough PLA/ PVA Print went straight from 'preparing print' to 'finishing print' Did not even start new print. Did not unload TPU or load PLA. Left machine switched of overnight. Reset to factory settings. Reloaded firmware via USB. Reconnected to wifi. Switched of machine and unplugged for 30minutes, as you recommended. Started new trial print with PLA, (TPU still loaded) Went straight from 'preparing print' to 'finishing print' within an hour is now hung up at the finishing print screen. TPU material is still loaded.