MGash

Hello there We're using the first version of the S5-Modell in our Company (The one with a Robot-Logo on the Side). Recently like 1-3 months ago the Connection went randomly lost. After checking the Logs, I couldn't identify the problem at first sight, so I contacted the Ultimaker-Support Team. A young Supporter was answering me 3-4 hours after my mail and wanted to see the logs, so I provided him with those. He told me afterward, that the WLAN Card couldn't connect properly, so he sent me the safety instructions to open the bottom Cover of the Printer. I've checked the WLAN card it was looking all fine, what've seen was more of a Firmware issue, since it's not the WLAN Only that is not working, it's also the LAN-RJ45-Port. When I try to turn on the Ethernet port, it just toggles back into off, with no chance to keep it on "online", so it was looking more like a firmware issue to me. I've requested the Supporter for a Recovery Image, so I could restore our company printer. Sadly, the restore was not completed (it started booting into Linux menü, but just exited without any Errorcode etc. I've provided the support a Video of that Problem, and the logs. Since then we haven't heard anything from Ultimaker support (the last contact was on 17th April). Maybe someone here in the Community knows how to fix this problem since the support seems like to not care about us anymore. (Sorry for my grammar, English is not my native language). Current Firmware Version: 8.2.0 The Image of the provided Image file from Ultimaker was an 8.3.1 Version. I've asked him to send me the outgoing Buildversion so I can install that and rebuild the Machine state, but no help from the Ultimaker team unfortunately. Thanks for helping!