Im sorry sander
it isnt the way you are saying. It wasnt only one delayed reply.
ALL the event you just described happened in a period of a month.
I am a very patient person and i really hate to have this type of argument but its very unpleasant to send a ticket explaning the problem, 3 days later receive steps trying to figure out the problem. OK, i did it and i replied saying that any of the steps worked... after that i have to wait an entire week or more for another email from you guys.
Im not an expert on this machines, i told you guys what i saw and what happened.
You shouldnt take my comment as a threat but a way of improving you customer support. Im not the only one complaining about it.
I dont use the 3dPrinter as a hobby but i make money out of it and it helps on my college. You should take that in consideration
Im really sorry for being disrespectful but having that machine sitting down all this time and not being able to do anything.... its just very sad.
What comforts me is he fact that you guys improved a lot the time of shipment from Holland all the way to USA. So I believe the support may improve as well.
I appreciate your response, shows me that you guys still care