oesile
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Posts posted by oesile
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Maybe they release today the 15.06.02 and that is the Problem, i don't know.
But you can use this link http://software.ultimaker.com/Cura_closed_beta/15.06/ if you want the 15.06
If you only need Cura there is the list with the old versions https://ultimaker.com/en/cura-software/list
Thanks for the link!
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I can't download the last version of cura, seems like the file is not in the server . Somebody knows what happen?
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SandervG -
Those are valid points for not stopping orders, I also understand your frustration with having to reply to people who think you aren't work as hard as you can or don't care. I don't think that. But everyone is in agreeance that lead times are natural and expected for this and certain other products. Quoted lead times are what I'm talking about. 4-6 weeks is way different than 6-8 or 8-10. If things fall behind, that's fine - throw up a notification on your site or by email - but make this information more transparent. People will be less inclined to send email inquiries if they know what is happening openly. Same goes for orders not showing up, of course that will create a huge email influx, but an open notification on the homepage would probably decrease a lot of those messages.
Exactly just try to keep the contact with the customers.
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I think the problem here is ultimaker doesn't take action with this situacion. I read a lot of time: "They are really busy right now that is why they can't answer", thank you guys I really appreciate that you take the time to give us a idea what is happening. The problem with that is that comes from users!!!! and not from ultimaker!. Ultimaker has the responsability to say to customer: "I am sorry for the delay, we are doing everything as possible to ship/respond/fix, etc. to you " but they don't do it.
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Ok, it seems like they have fixed it, I finally bought the PTFE for €15 + 6.25 shipping + taxes, this is a better price.
Any way I am a little disappointed of ultimaker, they haven't responded my support ticket after 3 days. I am not asking for an immediate solution, just a little attention like:
"We going to check your case but right now we are really busy but we will try to give you a solution asap."
With that I can wait even a week because I would know that they have read my request and NOT, the auto response doesn't count.
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@titus: Thank you for the info! I will be there, I hope see you there!
@EldRikc: In these time, let the customer choose which kind of shipping services wants is something essential.
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I am with @blizz, I want to get all spare parts that I can. I want two if it is possible
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Guys! you are faster than the auto response of ticket system of ultimaker! Lol
Now seriously, thank you so much for your answers.
@Didier Klein: I hope that is the problem and not something permanent.
@mnis: I am happy to hear your good experience with them. In the last couple days, I have read only bad experiences, I hope in the end I have a good experience like you because for me the support it is even more important that the product and I really like the product.
Unfortunately they are 2 hours away with public transport (I don't have auto), this is my last option.
@gpb01: Thank you! actually I was looking for this link because I had read that somebody bought one of this and his um2 was running smoothly again.
I will try to be a little more patient...
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Hi everybody,
I have the problem of a PTFE deformed. I can't print any more. On sunday I wanted to buy a new coupler, the price was €15+ 6.25 shiping + taxes a total of ~ €25. But first I wanted take contact with support but I don't receive an answer yet. So I decided to buy a new PTFE.
My surprise was that the cost of coupler is cheaper €12.50 but the shiping is more expensive €28.50!!! + taxes making a total of €49.60!!! Almost twice of the price as before. That is crazy! I live in Amsterdam, Netherland, I am in the same country that Ultimaker! I can't believed this prices!
Yesterday I also sent a message to sales@, but they don't response yet. I am a little desperate because I lost 2 day trying to figure out what was the problem and now this, I don't want to pay €50 for a piece of €12.50 but this is delaying my project.
Someone else has had this experience?
They take always so long to response?
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I'm going, have I to sign up? or pay a entrance fee?
I can't download Cura (404 Not found)
in UltiMaker Cura
Posted
I would stick with 15.04 for now, regardless of your OS.
Why? The last version has errors?