rachael7
-
Posts
160 -
Joined
-
Last visited
-
Days Won
6
Content Type
Forums
Events
3D Prints
Posts posted by rachael7
-
-
16 minutes ago, gr5 said:
He is just asking for more information about the camera feed. I've read this whole thread and I'm still a bit confused about this camera issue - please explain in more detail. Is the feature there or not? Tom says it is. Are you saying the camera works but only with the firewall off? And you need the firewall on? but you also want network connection to the printer which also needs the firewall off? I don't use any network functions on my s-line printers so I am just trying to understand.
The camera feed can be viewed through either the app or a web browser, using the local network. The Digital Factory has no live camera feed, only a still picture that refreshes every 10 seconds. You can still use the app or web browser on the local net, even if the printer is connected to Digital Factory, so Tom is correct as far as that goes. However, if you turn on the firewall, the app and web browser connections on the local net no longer function - the firewall limits the printer to connecting ONLY to Digital Factory and no other connections are allowed. That is how the firewall makes it "safe"-ish to expose the printer to the internet. Tom's contention that you can still use the camera feed locally even when connected to Digital Factory is true only if you do not enable the firewall, and connecting your printer to the internet with no firewall is just ridiculously risky. No company with any understanding of IT would allow such an arrangement. So while it is theoretically possible to use both Digital Factory and the live camera view, in actual real life, almost no one would use that configuration. It is either DF+firewall and no live camera, or live camera feed through the local network with no DF.
-
1
-
-
6 hours ago, tomnagel said:
I'm not sure why multiple people are complaining about losing the camera feed. It is still available via the (trimmed) management console. @OttoclavWhat happens when you go to the management console, and press on the blue round camera button?
People are complaining for lots of perfectly valid reasons that have been detailed repeatedly in this thread; I suggest you dial back the umbrage and listen more. The only way to get the crippled management console once you put the printer on Digital Factory is if you also leave the firewall disabled. Even those of us who might consider connecting our printers to an outside server would be crazy to do so without also enabling the firewall. That you would even suggest people connect their printers to your cloud and leave them unprotected from intrusion belies an incredible level of ignorance about your customers needs and how companies work out in the real world.
I'm glad UM has deigned to bring back the queue functions, but I remain extremely disappointed that the other functions have been made cloud-only and I find your approach to dealing with justifiably angry customers both arrogant and offensive. Your PR skills need major improvement and UM needs to seriously reevaluate both the decisions they are making right now as well as their process for arriving at such decisions. Make no mistake, this episode will have lasting effects on UM's bottom line. If UM was smart, they'd be undoing this mess as fast as they could and being contrite with their customers instead of condescending.
-
3
-
-
Firmware downgrade from 8.1 requires the recovery method. The link to 7.1.3 and instructions are up-thread.
-
1
-
-
3 minutes ago, Dadkitess said:
And now, you... shift some functionalities to Cloud-Only processes ? Nah, come on, please, you're dealing with companies. Fix it, quick, your brand is already kinda damaged and I won't buy again from you. Many other might do as well.
Hear, hear. This is certainly more than enough to move me off Ultimaker. The tech is already painfully behind machines that are a fraction of the price. This would seal it.
-
1
-
-
9 minutes ago, tomnagel said:
Maybe it is worthwhile having the discussion with your IT dept (again). Why? Because the cloud offering may add value to your business. Store your files (STL and 3MF) in the Digital Library. Share print files with colleagues. Browse through the print history of ALL your printers instead of on a single printer. etc etc
Yeah, that's not going to happen. Our IP does not get stored on outside servers. We don't allow it for CAD/CAM software either. There are cloud versions of everything these days and we simply don't use any of them. Maybe big companies have big money to hire big lawyers to defend their IP or something; but us smaller operators have to rely on good data practices, like not randomly leaving our designs on the servers of the people who make our tools.
-
2
-
-
22 minutes ago, tomnagel said:
Connecting your printer to the cloud does NOT turn off access to the management console.
Only if you turn on the firewall, the machine becomes unreachable via LAN. It will then only be accessible via the cloud.
It most certainly did, the last time I tried it. Granted, that was many firmware version ago, so perhaps that changed, but it used to turn off the management console. You are able to confirm now though, that with firmware version 8.1, if I put the machine on Digital Factory, I can still access the management console via browser and use the iOS app from phone and tablet?
-
2 minutes ago, tomnagel said:
Live camera feed over LAN is still there, right? Press the circled round blue button to access it while in the management console.
It is there on the local management console, but you cannot access the local management console once you put the machine on Digital Factory.
-
2 hours ago, tomnagel said:
Thank you for your elaborate answer. We take your feedback seriously. Maybe we have underestimated the amount of users that use this piece of functionality.
Yes, you have paid for a printer with a set of functionality. You are free to stay on the firmware version that you bought the printer with. I just don’t understand your reasoning that we’re taking things away from you.
The reason we want to move away from the management console on the printer is the limited processing power on the printer. The cloud has so much more options.
And the decision was made to kill most of the functionality locally on the printer, simply because keeping that working when upgrading other functionality of the printer costs resources. And resources are always scarce.
Finally, reliability. We should not have removed this functionality without proper communication. That was a clear mistake. I apologize for that.You are very welcome, and thank you for listening to our concerns. I truly cannot say if you underestimated or not. Perhaps very few of us are affected, but we are very heavily affected and therefore very disappointed. Or perhaps you did underestimate. Maybe you could compare units sold to units registered on Digital Factory and get a better sense of the impact.
Yes, I could stay on lower version firmware, but no matter how you look at it, we still lose something. If I stay on lower version firmware, I lose bug fixes and performance improvements. If I upgrade firmware and move to Digital Factory, I lose real-time video monitoring. And if I upgrade firmware and stay local, I lose all my reports, maintenance information, history, and the ability to resubmit print jobs. I don't understand how one could not see that as taking something away. Sure, I could stay on the firmware the machine was sold with, but that still doesn't really keep our sales agreement intact, since the machine was also sold with the understanding that there would be continual improvement and bug fixes, which requires updating the firmware.
I do understand about the limited resources of the machine and that compromises sometimes need to be made; but I think that the opinion of your user base should be taken into account in such decisions, particularly when the changes involve eliminating functionality. Did you poll the user base for their opinion about the proposed changes? Run focus groups? Survey select users? Was there any feedback process at all? I know it isn't always the norm to get that sort of feedback before making changes, but it would surely be an excellent way to maintain great relations with your customers and set UM apart from other manufacturers.
Yes, the communication failure was by far the worst part of it. Had I known ahead of time what would change, I could have made an informed decision. I still would have been frustrated about having to make the choice, but at least I could have made it. I do understand that communication breakdown was accidental and mistakes happen - I appreciate the acknowledgment and apology. Thank you for that.
As a possible solution, is it be feasible to enable the real-time video monitoring over the local network while the machine is connected to Digital Factory? If I could still go to http://192.168.xxx.xxx:8080/?action=stream and see the video, despite the machine being connected to Digital Factory, that would at least allow me a working mode where I had all the features I need available. And streaming the video alone should be a lot less resource-intensive than running the full management console from the printer. Thank you very much for your consideration.
-
57 minutes ago, tomnagel said:
Do you mind explaining why the local management console is important for you? Which functionality do you miss now?
For me, it is not a question of Ultimaker's loyalty or suspicion of evil intentions, so much as it is a question of reliability. If my printers require UM's servers in order to function properly, it adds several additional points of failure, such as internet communications and the presence/proper operation of UM's servers. It also adds vulnerability, as the printer needs to be exposed to the internet, and complicates provisioning of our network as we need to pass those communications through our security. For all those, and many more reasons, I would never rely on a printer in a production environment, if that printer required so many things beyond my control to function properly.
The local management console is important for all the reasons I detailed above and the functionality I miss is everything that was just removed. The maintenance monitoring and reminders were key to keeping the machines running properly, the reports were critical for monitoring job completion rates and material usage to improve our material inventory and efficiency, and being able to re-run jobs from the history was a massive time-saver for repeat print jobs or re-submitting a job after a failure. Further, even if all the concerns I listed in the first paragraph were not a factor and I was happy to use the Digital Factory, I would still lose the real-time video monitoring when moving to DF. Often a simple still picture every 10 seconds is enough to ensure a print is continuing, but not always. When running challenging prints, diagnosing slicing/printing issues, and when dialing in a new material, the real-time video can be very helpful. Moving all the functions from the Management Console to the Digital Factory, as you have just done, requires me to choose which features are most important to me and give up the others, when before I had access to them all.
Let me turn this around as ask you the question. If not to pressure people toward your subscription service, what possible reason is there to take away extant features? Features, I might add, that were advertised, paid for, and provided with the machine when I bought it. If UM is so loyal to their customers, how do they justify taking away functionality that I already paid for? And finally, if UM is willing to take away paid-for functionality now, how can you expect us to trust that UM won't take away more or demand more of us in the future? Taking features away from loyal, active users is no way to build trust.
-
3
-
-
Thank you, much appreciated.
-
3 minutes ago, Dustin said:
You can still downgrade, BUT that requires a firmware recovery down to 7.1.3 - which will delete any historical data on the machine.
Thanks again, Dustin. As near as I can tell, the upgrade to 8.1.0 already wiped out all the historical data. The only things I can see that were retained were the print core offsets and the network information. Both of those are easy enough to recover, and I wasn't having an issue with active leveling or fan noise; so I'm not seeing a lot of downside to the firmware recovery. If it wipes the machine deeper, it might even help solve my mysterious issues (Air Manager dropout and screen freezes). Can you provide instructions on where to get 7.1.3 and how to do the recovery? Thanks.
-
2 hours ago, Dustin said:
I just got out of a meeting on this topic and it appears there was a break down in communication on this change.
The changes did occur, however they were rolled into the 8.0 update which was S7 only which is part of why the release notes were missed for this change.
The release notes have been updated here: https://support.makerbot.com/s/article/1667410781982Thanks for checking into this further Dustin, I appreciate the effort and the correction. That communications breakdown really puts me in a tough spot though, since I would most likely not have upgraded the firmware had that information been in the original release notes, especially considering the statement that it is a one way upgrade, with no possibility to downgrade again. Is that part of the release notes accurate? Is there really no way to downgrade my firmware back to the previous 7.x version now?
-
1 hour ago, Jonas98 said:
I also don't like that everything was moved to the digital factory when I updated to 8.1.0.0. Maintenance can no longer be done via app, which I liked. I don't like the trend of connecting all functions to the internet. I still want to have a full local web server. So I agree 100% with rachael7
Couldn’t agree more. I don’t mind the Digital Factory architecture if I was allowed to run that server locally. I would happily install a DF server on our local network server machine if that were an option. But being dependent on someone else’s servers to keep my machine running is just unacceptable. Also, DF requires sending the camera feed offsite and back, which slows down the video frame rate so much it renders the video feed near useless. I run a lot of multi-day prints, so effective remote monitoring is essential. With the machine local, I can VPN into the office network and get good streaming video. When I tried it on DF, it was more like a still frame every second or two.-
3
-
-
I wasn't using grouping, but it seemed logical that those features were removed with the removal of grouping. They were definitely still there in 7.x firmware versions - like I said, I was literally using them yesterday and watched them disappear after the 8.1 firmware was installed. Unless my machine somehow managed to retain features from old firmware despite being upgraded (seems implausible to me), you are simply incorrect about when they were removed. Whatever your internal notes say, I literally just watched this happen. My management console had four tabs yesterday morning; after the firmware upgrade and reloading the management console, there are only two tabs. One of those tabs was related to groups btw, further supporting the fact that those features were removed with this upgrade.
As for the API, you are also incorrect that most of those functions are there. In actuality, none of those functions are fully available through the API. There is job history in the API and it does have a bit more information than is available in the management console, but that is the only one of the four I listed that could be considered to be there in any capacity. The history available through the API is still not equivalent to what used to be in the management console and is far more difficult to use, but at least it is there. It is the only one though. There is no replacement for the material usage reports, job completion rate reports, or other reports that used to be on that page. There is no information about maintenance status available through the API. And I sure don't see a way to send a print job from the history list back into the print queue again.
These were all really useful (and used!) features that should not have been removed. My machine is in daily use and I depended on all those features. I mean no disrespect, but if you'd spent any significant time using the machine in a production environment, you would know how important those features were and you would definitely know when they were removed.
-
3
-
-
3 minutes ago, Dustin said:
It sounds like you were on a much older build of firmware before you updated?
Everything you described was removed back in I think 7.0.3? which was released April 2022Nope, I was on the latest channel, running whatever the last version was. 7.1.3, I think? I'm absolutely certain that was the case because I've been trying to diagnose some mysterious problems with Fbrc8, and at their instruction, I downgraded the firmware, tested some, and then ended up upgrading it back to current again. I know those features were there before I ran the 8.1.0 upgrade, because I watched them disappear from my Management Console when the page refreshed. Were they not supposed to be there? Either way, if they were removed before now, I'd still like to understand why - they were all very useful features! Thanks for your time.
-
2
-
-
So I just installed the latest firmware, version 8.1.0, on my S5 R2. The firmware seems to have some nice improvements and the release notes list a lot of bug fixes, so that is all good news. On the flip side though, it seems to be missing a lot of things we used to have, particularly in the Management Console and App, including:
1. No more reports, including material usage, completion rates, etc.
2. No more deep job history, only the last few jobs in the recent list.
3. No more maintenance information/reminders.
4. We can no longer reprint jobs from the history!
There may be more, that's just what I've seen in the first few hours with the firmware. Why were all these useful features taken out? Can we have them back, please?
-
5
-
-
1 hour ago, PaulKuiper said:
The linewidth of the draft shield is the same as the wall, however the speed and flow rate is lower.
The speed of the draft shield is equal to the initial layer speed. You can increase the initial layer speed to the normal printing speed if you ensure you prepared your build surface with the correct glue. Hope that helped.
Very helpful, thank you. Is the flow rate for the shield likewise taken from the initial layer flow rate? Thanks again! -
Thanks very much for the help, Dustin. I did the Digital Factory Reset, as you suggested, along with a machine reboot, just because, and so far no recurrence. I appreciate the information.
-
1
-
-
1 hour ago, MariMakes said:
Hey @rachael7,
I've never printed with draft shields on S5s! It's not very common to print an ooze shield on newer Ultimaker Generations.
What problem are you trying to solve with a draft/ooze shield?
I'll have to check with our Print Profile Experts if they have any tips regarding the flow settings.
Hi MariMakes,
Thanks for the reply! I'm printing with some high temp materials, like Nylon, Polycarbonate, and AquaSys120, that really benefit from higher chamber temps. With the chamber limited to 50C and rarely reaching even that temp, it's really not warm enough for some materials I'd like to print. I find that using a draft shield and a hot build plate can get the air temp immediately around the print up another 5-10 degrees, which may not sound like much, but its enough to make a meaningful difference in layer adhesion and hence z-axis tensile strength.
I suspect the draft shield might be taking its flow and speed settings from the prime tower settings, but confirmation on that would be very helpful. Thank you very much for your assistance.
-
My Ultimaker S5 keeps displaying the message "To confirm the connection with this printer, use code: XXXXXX", repeatedly throughout the day. It seems to happen every hour or so. The printer is not attached to Digital Factory, only used locally, although it was once connected to DF (I disconnected it because it didn't work well for me). I am the only one on site here and the only person with access to our local net, so I know the connection request is not coming from here. I also know that if I block the printer's internet access at my router, the message stops popping up. That seems to suggest that someone else is trying to connect it to their digital factory, at least to me. Has anyone else had this issue? Does anyone know how to stop it without blocking the printer from the internet (which causes other issues)? Thanks!
-
Can anyone tell me what speed and flow rate the draft shield and ooze shield follow? I'm having some difficulty with a draft shield that looks like underextrusion on one of the two filaments (dual material print on an S5), but I don't know which speed or flow rate setting controls the draft/ooze shield, so I don't know which one to adjust. Thanks!
-
It sure would be nice if we could just reorder the objects in the list and Cura would print them in that order. I've got a print with one sort of octagonal object, with custom supports around the outside and on the inside. Printing in the right order, it would only be necessary to cross the part outline once on each layer; but instead, Cura prints the part, then one of the inside supports, then one or two of the outside supports, then back to an inside support, etc. It ends up crossing back and forth over the part, causing lots of unnecessary travel and Z hops to avoid the part. It seems like allowing us to specify the print order would be such a straightforward feature, I just don't understand why we still don't have it after all these years.
-
1
-
-
That’s exactly right. That capability (color) was only added a few firmware versions back though. Before that it was a much bigger issue. I’m glad UM addressed it. I still like making tags though 🙂
-
5 hours ago, CarloK said:
Creating custom NFC-tags is a great use case for printers with a Material Station, but that's not supported on the UM3 printer and I don't see large benefits for the UM3. Why is it so important to your company?
...
First ensure you can get the printer to work with original Ultimaker NFC tags again before trying new steps.
I don't have an S3, but wouldn't custom NFC tags still have the same function of allowing the user to have something other than a single "generic" profile for each custom material? If using two colors of the same custom material for example, there is no way to differentiate them on the machine without an NFC tag, is there? That being the case, that would seem to provide justification, would it not?
I agree with the advice to make sure it works with UM NFC tags first - eliminating variables is always the best place to start.
Firmware 8.1.0 - Where did everything go?
in Firmware
Posted
Of course it is. Where are the servers for the "Digital Factory"? And how is the connection made to them? The servers our outside the facility and the connection is made to them via the internet. That is literally how the data is transmitted. How could you say otherwise? I am simply not interested in any management scheme for my printer that has data passing in or out of my facility. Several other people have already told your their companies enforce that by policy. Why is this so hard for you to understand?