adam_pro_onine

Hi All, Would appreciate some help. My ultimaker S5 pro bundle finished the first spool I used, upon finishing it appeared to have been unable to dislodge the filament end from the spool. Long story short - im 59 hours into a 62 hour print, I have no material (Because the spool was done) but the printer has not detected the end of the spool, I cannot change the material to a new spool, all available options appear blank, the material won't eject, and it now claims to have an extrusion problem (which I doubt after 2 prints). I'm also conscious maintainable on all parts will end up losing the print. Overall on first impressions, this eyewateringly expensive FFF printer is pretty poor and highly overengineered.