VincentFoodmate

Hi All, We have a S5 pro bundle and when printing, print core 2 got full and got an Error 65. Apparently the material got stuck in the print head between the print core inlet tube and the rest of the housing. And I saw a small white plastic part laying on the print bed. It had broke itself off while printing I think. Because I have never touched that part before. I was able to pry out the material from between the print head housing and the print core tube. Then removed the print core as well and cleaned it out again. After placing it back in, it never worked, because the printer got an error saying it's exceeding it's limit. So I tried to turn the height switch, but it's still not working. Now the print core is stuck and the printer doesn't work like this. What should I do... Is this a warranty thing, or do I need to replace the parts myself? Kind regards, Vincent