Hello and thank you,
I was working with Ultimaker support direct. The reseller Matterhackers has remained rather unavailable for some reason. The system is in fact more than a year old and is about 2 years total since installation. We've only used the second print core for some support material and very infrequently. I mainly pointed out the hours as the machine has not seen serious usage in my opinion. Not like my Prusa which printed over 850 headbands two summers ago when we were in the height of the pandemic. That machine was on non-stop 24 hours a day. I just am concerned that such an expensive part of the S5, the main board, which literally is not working very hard at all and is certainly not considered an expendable or wear item normally, would fail for no apparent reason.
I will attempt to contact fbrc8. Thank you,
Matt